Cruise Terms & Conditions
How To Book
We recommend booking well in advance by sending a non-refundable deposit of 25% of the cruise price with a minimum deposit of AUD250 per person. Some tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions. These details will be provided on confirmation of your booking. The deposit is required within 7 days of confirmation to hold your booking.
The booking confirmation will include the exact deposit amount required and the due date of final payment. Please read these terms and conditions carefully and raise any questions you may have prior to making your booking. Receipt of deposit to SSAC will be taken as an understanding that the customer has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth in this brochure. Any verbal quote given is an estimate only of the price. Such price is subject to confirmation of the reservation, after which you will have 7 days to pay your non-refundable deposit.
Prices are in Australian Dollars.
Price Guarantee On Full Payment
Prices in this brochure are based on costs and exchange rates as at 15 September 2012. Should these costs change it may be necessary to surcharge the price of your holiday. This will be advised to you at the time you book. However no surcharge in respect to cost or currency fluctuations will be made once full payment has been received by SSAC unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to:
(i) fares, charges or levies imposed by airlines up until ticketing; or (ii) any taxes, charges or levies imposed by any government or their agencies.
Credit card service fees will be applied to the dollar amount paid as follows: MasterCard and Visa – 2%, American Express – 3%. This fee is non refundable.
Cancellations And Refunds – Land Arrangements
If you decide to cancel your holiday, or you are unable to travel, SSAC will refund the amount you have paid less:
(i) our reasonable costs and
(ii) any cancellation fees imposed by other suppliers.
It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date. If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit. If you notify us of cancellation less than 60 days before departure, the cancellation charges may be up to 100% of the total booking cost. Regrettably cancellation charges cannot be waived. No refunds are available for unused services after departure from original city.
Cancellations And Refunds – Air Arrangements
Cancellation fees will apply as required by airlines’ regulations and will vary dependent upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. SSAC cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of SSAC and can be imposed up to departure. To the extent we are able to do so we will advise you of any increases of which we are aware at the time of confirmation of your booking.
If you wish to lodge a complaint please do so in writing within 30 days of completing your SSAC arrangements. Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth) (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.
Not Included In The Pricing
Visas, insurance, gratuties, excess baggage charges (over applicable airline allowances), extra meals, laundry, drinks, souvenirs, and items of a personal nature are not included in the brochure pricing. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the pricing.
Considerable care has been taken to compile the information in this site but circumstances not within SSAC’s control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible. SSAC cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of payment in full (or the date of ticketing in the case of airfares). This includes adjustment for fuel surcharges, airfare increases as well as international exchange rate fluctuations. To the extent we are able to do so, we will notify you of any applicable change in price prior to you making payment in full. SSAC may update these terms and conditions at anytime. Any changes to these terms and conditions made after booking will be advised to you. The current version of terms and conditions will always be found on the website www.smallshipadventure.com.
If as a result of any of these variations either:
(i) there is a material increase in the cost of your holiday during the period between confirmation of your booking and the date on which you pay for your holiday in full; or, (ii) you will suffer a material detriment, then you may cancel your holiday, in which case SSAC will refund the amount you have paid less any cancellation fees imposed by other suppliers.
It is a condition of booking one of SSAC’s products that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. Your travel agent will be able to offer a suitable holiday insurance policy, or you may purchase a suitable policy through SSAC.
You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
Unlicensed Entity Disclaimer
If you request SSAC to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, SSAC accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.
SSAC accepts bookings subject to the following conditions.
(i) A booking is accepted only after SSAC receives the required deposit and issues the client or their travel agent confirmation invoices. The balance must
be paid no later than 70 days before departure otherwise SSAC will treat the booking as cancelled regardless of whether a deposit is being held.
(ii) SSAC only acts as a coordinator of tours and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided.
(iii) All matters directly relating to the services provided by Alaska Bound are governed by the laws of New South Wales.